Returns Policy

Return Period

You may return products within 14 days of receiving your order.

Conditions for Return

• The item must be unused and in its original condition.
• The original packaging should be included where reasonably possible.
• The return must be initiated within the stated 14-day period.

How to Return an Item

Before returning any item, please contact us by email at: contact@loteraliving.com. We will provide you with the return instructions and next steps.

Return Costs

You are responsible for the direct cost of returning the goods unless the item is faulty, damaged, or incorrect due to our error.

Refunds

Once we receive and inspect the returned goods, we will process your refund within 14 days. Refunds will be issued using the same payment method used for the original purchase.

This policy applies to purchases made through Lotera Living via loteraliving.com.